Founded in 2005, Group is a UK-based credit control, recoveries management, and business process outsourcing firm operating in both the B2C markets together in both Glasgow and Stratford-upon-Avon. Its focus is on recognizing its clients' needs and delivering innovative solutions which help establish victory both for them and for their clients.
Widely considered a pioneer in regards to creation and the use of new technology has established itself as a market leader when maintaining its freedom from larger less agile competitors. Considering that the businesses launch back into 2008 and its group have won lots of high profile business awards includingthe best utilization of technologies for its self service client portal WeWantToSayYes.co.uk and again in 2016 because of its own voice recognition dialler platform, as well as being recognised for advanced use of technology is to date the only DCA to have won both ideal consumer and finest commercial DCA.
When you work with nothing is taken for granted, we have the opportunity to get to know you and your customers, the strategy we invent for you is special to your company needs important link and evolves together with our partnership.
Customer focussed, has consistently worked with the belief that irrespective of the current situation a client finds themselves dealing with, which they are and will always stay a valued customer of their clients, this ethos implies that works with its clients across a variety of debt types and age. In addition to working with clients on late arrears and elderly debt balances also works with a number of customers at very early stage arrears, often in a white label capacity representing and carrying the brand name of some of the UK's biggest titles.
Investing in our customers, we are a professional services company working to a very high set of criteria which are regulated by the Financial Conduct Authority, and also as part of the highly regarded Credit Services Association we are committed to ensuring that all of our people work into the highest of standards. Training and Development play an integral part in the lives of employees at all levels, Coaching doesn't finish once induction is completed but is ever present throughout the working environment.
Quality assurance plays a key role in all that we do at; QA rolls all elements of our enterprise and is coated Office of State Debt Collection - Utah Division of Finance with our line of defence and backed up via our very own internal audit team and separate compliance capabilities.
Groups senior management team consists of a number of the most experienced and well regarded professionals in the business, with more than a 150 years combined experience in the sphere of financials.